Shipping,Return And Exchange Policy

Shipping, Return & Exchange Policy – Arifmart.store

Email: arifkhanlayyah199@gmail.com
Phone: 0302-1951355

We strive to offer a seamless shopping experience from placing your order to receiving your product. Please read the following policy carefully to understand how we handle shipping, returns, and exchanges.

🚚 Shipping Policy

1. Order Processing:

• Orders are processed within 1–2 business days after confirmation.

• Orders placed on weekends or public holidays will be processed the next working day.

2. Delivery Time:

• Standard delivery time is 3–7 business days within Pakistan, depending on your location.

• Some remote areas may take additional time.

3. Delivery Charges:

• Free shipping may be available on selected products or above a certain order value.

• Otherwise, delivery charges are mentioned at checkout.

4. Tracking:

• Once shipped, you will receive a tracking number via SMS or email to monitor your delivery status.

🔁 Return & Exchange Policy

We want you to be happy with your purchase! If you are not fully satisfied, we offer returns and exchanges under the following terms:

✅ Eligible for Return or Exchange:

• You received a damaged, defective, or incorrect item.

• The product must be unused, in original packaging, and with tags/labels intact.

• You must notify us within 3 days of receiving the item.

❌ Not Eligible for Return or Exchange:

• Change of mind

• Products damaged due to misuse or negligence

• Items returned after 3 days of delivery

• Sale or clearance items (unless damaged)

🔄 How to Request a Return or Exchange:

1. Contact us via:

   • Email: arifkhanlayyah199@gmail.com

   • Phone/WhatsApp: 0302-1951355

2. Provide:

   • Your Order ID

   • A brief description of the issue

   • Photos/videos of the product (if damaged or incorrect)

💸 Refunds:

• Once your return is received and inspected, we will notify you of the approval or rejection.

• Approved refunds will be issued within 3–7 working days via bank transfer, Easypaisa, or store credit, as applicable.

🔁 Exchanges:

• If eligible, we will send a replacement product once the returned item is received and verified.

• Exchange is subject to product availability.

📦 Return Shipping Charges:

• If the return is due to our error (wrong or damaged item), we will bear the return shipping cost.

• For other eligible returns/exchanges, the customer is responsible for return shipping.